Privacy Policy of Horizon Cleaning

Privacy Policy

For: Horizon Cleaning Group Pty Ltd (ABN 58 665 658 944)
Last updated: November 2025

1. Overview

This Privacy Policy explains how Horizon Cleaning Group Pty Ltd (“Horizon Cleaning”, “we”, “our”, or “us”) collects, stores, uses, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Website or submitting information to us, you agree to this Policy.

2. Information We Collect

We may collect personal information such as:

– Name
– Email address
– Phone number
– Business name
– Service details
– Property or site information
– Any details submitted via our online forms

We also automatically collect technical data when you use our Website, including:

– IP address
– Browser type
– Pages viewed
– Time spent on site

This data is collected via tools such as:

– Google Analytics 4 (GA4)
– Microsoft Clarity
– Gravity Forms

3. How We Collect Information

We collect information through:

– Online enquiry forms
– Email communications
– Phone enquiries
– Website usage and tracking tools
– Cookies and analytics platforms

4. How We Use Your Information

We use personal information to:

– Provide quotes and cleaning services
– Respond to enquiries
– Manage accounts and invoices
– Improve website performance and user experience
– Monitor traffic and on-site behaviour
– Maintain business records
– Comply with legal obligations

5. Cookies and Tracking Technology

We use cookies and analytics tools to understand website behaviour and improve performance.
These may track:

– Session data
– Click behaviour
– Heatmaps
– Device and browser information

You can control cookies through your browser settings.

6. Sharing Your Information

We do not sell personal information.
We may share data with trusted third-party providers who support our operations, including:

– Google (Analytics)
– Microsoft Clarity
– Gravity Forms
– IT, hosting, or website security providers

All third parties are required to comply with applicable privacy laws.

7. Data Storage & Security

We take reasonable steps to protect personal information from:

– Unauthorised access
– Loss
– Misuse
– Modification

Information may be stored in secure cloud environments within Australia or internationally, depending on the tools used.

8. Access & Corrections

You may request:

A copy of your personal information
Corrections to inaccurate information

Requests can be made via email at elias@horizoncleaning.com.au

9. Marketing Communications

We may send service updates or marketing information.
You can opt out at any time by contacting us.

10. Links to Third-Party Sites

Our Website may link to external sites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our Website.

12. Contact Us

For privacy-related enquiries:
Horizon Cleaning Group Pty Ltd
Unit 3, 11 Turbo Rd, Kings Park, NSW 2148
Email: elias@horizoncleaning.com.au